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How dolar788 Handles Your Account Data

Your account information — including the payment details you use when depositing via DANA, OVO, or GoPay — is handled with a clear, documented approach to collection, storage, and access.

Data collected only for account and payment purposesDANA, OVO, GoPay transaction data protectedYour right to access, correct, or remove your dataNo sale of personal data to third partiesContact our support team to action any request
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dolar788 How dolar788 Handles Your Account Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to see the data we hold on your account, request a correction, or ask us to delete information, our support team handles those requests directly. You can reach us through live chat on the site, by email, or via our Telegram channel. We aim to acknowledge your request promptly and resolve it within the timeframe required by applicable local obligations in your region.

Live Chat Available directly on the dolar788 site. Use this channel to raise a data access or correction request and get a reference number for your case. Our team picks up live chat requests around the clock.
Email Support Send your data request, account deletion query, or privacy concern to our support email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — you use, so we can locate your record quickly.
Telegram Channel Our Telegram support handle is listed inside your account dashboard. This channel is suited for follow-up on open requests and for verifying that a previously submitted deletion or correction has been completed.
DATA HANDLING PRACTICES

Six Ways We Protect What You Share With Us

From the moment you enter your phone number to link a DANA, OVO, or GoPay wallet, your data moves through access-controlled systems. We apply encryption in transit and at rest, limit internal access to what each team role requires, and run regular checks to confirm those controls hold. Here is a clear picture of each practice.

Encrypted Data in Transit

All data exchanged between your device and our servers — including wallet identifiers and account credentials — travels over encrypted connections. This applies whether you access the site on mobile in Jakarta or on a desktop browser anywhere in Indonesia where the service is available.

Cookie and Tracking Disclosure

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. We do not use advertising trackers from third-party ad networks. You can clear cookies through your browser settings at any time; doing so will log you out of your current session.

Account Security Controls

Your account is protected by a password and, where enabled, a one-time PIN sent to your registered mobile number. We flag login attempts from unrecognised devices and may temporarily hold your account for verification before allowing access to proceed.

Data Retention Schedule

Active account data is kept for as long as your account remains open. After closure, personal identifiers are deleted or anonymised according to our retention schedule, except where local law in eligible regions requires a longer period. Payment transaction references may be kept for dispute and audit purposes.

Your Right to Access and Correct

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask us to delete your account data entirely. Submit the request through live chat, email, or Telegram. We will confirm receipt and action the request within the applicable local timeframe.

No Third-Party Data Sales

We share your data only with the payment processors needed to route your DANA, OVO, or GoPay transactions. Those processors operate under confidentiality terms and may not use your data beyond the transaction purpose. We do not sell, rent, or license your personal data to any other party.

Your Privacy Policy Questions

Below are the questions we hear most often about how dolar788 collects, uses, and protects your personal data. If your question is not covered here, contact our support team through live chat or Telegram and we will respond directly.

We collect your name, mobile number, email address, and the wallet identifier — DANA, OVO, or GoPay number — you use to fund your account. We also record your device type and login timestamps for security purposes. We do not collect more than is needed to run your account.

Your wallet details are shared only with the payment processor that routes your transaction. That processor is contractually bound to use your data for the transaction only. We do not pass your DANA, OVO, or GoPay identifiers to advertisers, data brokers, or any unrelated third party.

Once your account is closed, we delete or anonymise personal data according to our retention schedule. Transaction references may be kept longer if local law in your eligible region requires it for audit or dispute purposes. We will confirm the specific period when you submit a closure request.

Yes. Submit a data access request through live chat, email, or our Telegram support handle listed in your account dashboard. Include your registered mobile number so we can locate your record. We will acknowledge your request and send the data within the timeframe required under applicable local rules.

Contact support via live chat or email, tell us which detail is wrong, and provide the correct information. For wallet-linked corrections — such as updating the OVO or GoPay number tied to your account — our team will ask for a brief verification step before making the change.

We use session cookies to keep you logged in during your visit and analytics cookies to understand page usage patterns. We do not deploy third-party advertising cookies. You can remove all cookies through your browser settings. Clearing them will end your active session and you will need to log in again.

If we detect a login attempt from an unrecognised device or location, we may hold the account and send a one-time PIN to your registered mobile number to verify it is you. The session log for that event is retained as part of your account security record for a defined period.

We may contact you about account activity, promotional updates, or changes to our terms using the contact details you provided at registration. You can ask us to stop sending marketing messages by contacting support. We will update your communication preferences without affecting your account access.

Send a deletion request through live chat, email, or Telegram. Our team will confirm your identity, check that there are no pending transactions — including any unresolved DANA, OVO, or GoPay withdrawals — and then process the deletion. You will receive confirmation once the request is complete.

Start with our support team via live chat or email; most concerns are resolved at that level. Players in Jakarta and across Indonesia can also escalate to the relevant data protection authority in their region if the matter is not resolved to your satisfaction. Applicable rights depend on local law and eligible regions.

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