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How We Run This Platform and What You Need to Know

Access to dolar788 depends on local law and is available only where your region permits it. These terms cover your account, how we handle your data, and what you can expect from us — clear language, no hidden conditions.

Jurisdiction-Dependent AccessAccount Security PolicyDANA, OVO, GoPay CoverageData Retention TermsContact Rights Included
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dolar788 How We Run This Platform and What You Need to Know
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How to Reach Us on Legal or Account Matters

If you have a question about your account terms, a data request, or anything related to eligibility in your region, our support team handles these directly. You can reach us through live chat inside your account dashboard, by email for written requests that need a paper trail, or through our social channels for quick clarifications. For formal data or policy requests, email is the right path — we respond with a written record you can keep.

Live Chat Open your account dashboard and tap the chat icon. Our team handles legal and account questions through the same channel — no separate queue. Available around the clock, including for wallet-related account queries via DANA, OVO, or GoPay.
Email Support Use email when your question needs a written response — data requests, account closure, or policy clarification. We reply with a documented answer you can reference. Include your registered account email so we can verify your identity before responding.
Social Channels For quick policy questions or to confirm whether a specific condition applies to your account, our social team can point you in the right direction. Not suited for formal data requests — use email for those. Response times on social are typically faster for general queries.
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How We Protect Your Data and Account Access

Our approach to account security and data handling is built around the same payment rails you already use — DANA, OVO, and GoPay. When you link a wallet to your account, we store only the reference ID the payment network returns, never your full wallet credentials. Account access is protected by OTP verification at login, and any withdrawal request triggers a secondary identity check before funds leave our system. Players in Jakarta and Bandar Lampung access the same account protections as anywhere else on the platform — region does not change the security layer.

OTP Login Verification Every login triggers an OTP check sent to your registered mobile number. This step blocks unauthorised access even if your password is compromised. You cannot disable OTP on active accounts — it is a fixed layer of account protection we apply to every session.
Wallet Reference Storage When you deposit via DANA, OVO, or GoPay, we store only the transaction reference ID returned by the payment network — not your wallet PIN or full account number. This means your wallet credentials never pass through our storage layer at any point.
Withdrawal Identity Check Before any withdrawal is processed, we verify that the destination wallet matches the one used for deposits on your account. This check prevents funds from being redirected to an unverified wallet and adds a second confirmation step beyond your account password.
Cookie and Session Policy We use session cookies to keep you logged in while you navigate the lobby. Analytics cookies help us understand which pages load slowly on mobile. You can clear cookies through your browser settings — this will log you out but does not affect your account data stored on our side.
Data Retention Period We hold your account data while your account is open and for a standard period after closure, in line with operational requirements. After that window, personal data is removed from active systems. You can request early deletion by contacting us via email with your registered account details.
Right to Access and Correction You can ask us at any time what data we hold on your account, request corrections to inaccurate records, or ask for a summary of your transaction history. Send the request from your registered email address so we can confirm your identity before releasing any account information.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data handling, and your rights as someone who uses dolar788. If your question is not covered here, the support paths above are the fastest route to a direct answer.

Access depends on local law where you are located. dolar788 is available in regions where local regulation permits account-based online platforms. If your region restricts this type of activity, you are not eligible to open or use an account. Checking your local legal position is your responsibility before registering.

We collect the information you provide at registration — name, email, and mobile number — along with transaction reference data generated when you deposit via DANA, OVO, or GoPay. We do not store your wallet PIN or payment credentials. Session and usage data is collected through cookies as described in our cookie policy.

Send a request from your registered email address to our support team. Include your account username so we can match your identity. We will respond with a summary of the personal data we hold on your account. This process is handled through email only — live chat is not used for formal data requests.

Yes. Send a deletion request from your registered email address. We will close your account and remove personal data from active systems within the standard retention window. Any pending transactions must be settled before deletion is processed. After deletion, your account cannot be recovered.

We retain account data for a defined period after closure in line with standard operational requirements. Once that period passes, personal data is removed from active systems. Transaction reference data tied to DANA, OVO, or GoPay payments may be held longer where payment network rules require it.

Each transaction is subject to our terms and the terms of the payment provider you use. We receive a reference ID from the payment network when your deposit clears — we do not access your wallet account directly. Disputes involving the payment network itself should be raised with DANA, OVO, or GoPay support as well as with us.

Before we process any withdrawal, we verify that the destination wallet matches the one linked to your account. This is a fixed step — it cannot be skipped. If your wallet has changed, contact support before requesting a withdrawal so we can update your account record through the correct verification process.

We post the effective date of any revision at the top of the terms page. If you continue using your account after a revision is live, that is treated as acceptance of the updated terms. We do not send individual notifications for every update, so checking this page periodically keeps you current.

We use session cookies to maintain your login state and analytics cookies to track page performance on mobile. You can clear all cookies through your browser settings — this logs you out but does not delete your account data. Disabling cookies may affect how some parts of the lobby load on your device.

Start with our live chat for account-level queries — it is the fastest route. For formal disputes or policy complaints, use the email channel so there is a written record on both sides. Include your account username, the specific issue, and any transaction reference numbers relevant to your case so we can investigate properly.

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